Everyone makes mistakes they need to apologize for in order to repair their relationships. Public figures like politicians and celebrities also have to say sorry publicly for inappropriate behavior, as we have seen more often recently. However, not all apologies are created equal. A few key elements make some much more successful than others. An expert in dispute resolution explains what makes for an effective apology in the digital age. He also discusses how cultural differences and other circumstances affect the way you should ask for forgiveness. Listen to learn how to tell a good apology from a bad apology.
Story Length: 5:16
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