Everyone makes mistakes they need to apologize for in order to repair their relationships. Public figures like politicians and celebrities also have to say sorry publicly for inappropriate behavior, as we have seen more often recently. However, not all apologies are created equal. A few key elements make some much more successful than others. An expert in dispute resolution explains what makes for an effective apology in the digital age. He also discusses how cultural differences and other circumstances affect the way you should ask for forgiveness. Listen to learn how to tell a good apology from a bad apology.
Story Length: 5:16
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January 4, 2018
3:13
There have always been rumors that Apple purposely slows down the batteries in their phones to get their customers to buy the latest iPhone. Now, Apple is admitting it does slow down old iPhones, but not to sell more products. Despite admitting to slowing down phones, Apple's loyal customer base did not hesitate to purchase Apple products this holiday season. Listen to learn why Apple slows down the batteries in iPhones and how important public relations are to a company's reputation.
Read MoreJanuary 1, 2015
3:54
In December 1864, nearly 200 Cheyenne and Arapaho were killed by a United States cavalry who hoped to drive Native Americans out of the Western territory. This year descendants of these tribes returned to the massacre site for the 150th anniversary and received an official apology from Colorado’s governor. Listen to learn more about the massacre and its legacy.
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